We strive to earn 100% perfect ”Five-Star” scores from you. The star-scores are very important to us. If anything goes wrong, before leaving any feedbacks and Detailed Seller Ratings (DSR), please contact us via EBay message, we will get back to you within 24 hours (weekends and Chinese holidays not be included). If you can’t get our response within 24 hours, please check if it was in the junk mail box, or would you please send the message again? Cause EBay may fail to send the messages sometimes.
Paypal (payment through paypal is safe and quick )
Payment should be finished within 7 days, if not, an unpaid strike will be made. If have difficulty to pay in time, please notify me Shipping & Handling.If client wants to change the address, please leave us a note on paypal or send us a message when you pay the goods.I will send your item in 1 days after your payment,the shipping time to USA 10-20 DAYS, All will be shipped by international standard airmail,it will take 20-25 days normally,Sometimes may delay one more week,as for your Country Customhouse. And if you want to get the goods soon, please contact me for the EMS or DHL fees.
if you do feel that our products may infringe your trademark, patent or other intellectual property rights, please contact us at anytime by eBay message only. We will respond to you and address your issue immediately.All pictures are for illustration purpose only and Colours may vary slightly.Our store obeys all eBay Rules and Policies.
Our goal is to make our clients’ satisfied. If you don’t get your items in the reasonable time frame, please contact me, I will assist you to solve the problems.Return accepted. Goods should be returned to us within 14 days after receiving without no reason. The goods should be in their original condition. Clients should pay returned postage.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.