1) Our aim is to provide Top Level Customer Service, and our customer service specialists are always standing by to solve any of your problem. If you have any questions about the shipping time & defective quality & items no received, please be sure to contact us before leaving feedback or opening dispute,so we can resolve the issue in a positive way.As you can imagine,your good feedback is vital to our success.
2) We promises to provide the best service for our valuable customers. We sell quality products with best price and premium service. Any questions will be answered within 24 hours (except Saturday and Sunday and public holiday).If you have any question, don't hesitate to contact us.
1) Before buying, Please make sure your Shipping address is correct.Or not,please correct it before payment.
2) Please leave note in payment note when making the payment if you have any special request (colors/size).
3) A phone number is recommended for a more accurate delivery.
PACKAGING AND SHIPPING GUARANTEE
1) Items will be shipped within 1-3 business day after the payment completed received.
3) Items are shipped by China Post,Aliexpress Stardand ,E-Packet or shipping way you have choose,reach most of the countries within 10 to 30 business days,not counting holidays and weekends.
4) Delivery time depends on destination and other factors, it may take up to 35 business days. If you can't receive it after 35 business days. Please contact us for resolution.
5) Shipping may be influenced by holidays, events and other uncertainties. We could not guarantee the arrival time.
6) If you dislike the seemingly long shipping time, please don't bid. We don't want to get a negative or neutral or a low DSR score only because of the shipping time.
7) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
8) Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
1)Wholesale and drop shipping ,for wholesale, we will offer the discount or free express shipping which only takes 3-7 days to arrive.For drop shipping, we could send the goods to your customers directly and won't leave information about us if you'd like to.
2)Get more discount,thanks for your interest in our items. There are fixed amount off discount and coupons in our store, you can use it if you meet the conditions. And if you make a large order ,we can give you more discount and fast shipping.
3)Customize the product,we can customize design and size for most home textiles items in our store. Including: Sofa cover,chair cover,cushion cover etc.Please contact our customer service for more information.
4)Our return policy,if it's the quality of the goods,or goods send error,we offer full refund.If buyer bought the wrong goods,the buyer need to pay the freight returned goods,there can also be a full refund.
5)Confirm address,please try to provide us detailed information as possible for the address,like zip code,home telephone and mobile phone number.
6)Russian buyer,if Russian Federation customer,please provide us your full name,otherwise maybe you couldn't got the goods.Thanks.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.